How to maintain a strong digital presence for your charity

The digital world is vast, ever-changing, and highly competitive. It is also a world filled with opportunities but to benefit from them, you must make your presence known!

Maintaining a strong digital presence for your charity will keep your cause and mission at the forefront of people’s minds. High-level visibility coupled with quality visuals, content and user experiences will expand your avenues to reach new audiences, sustain engagement and support your fundraising goals.

In this blog, we’ve put together five key ways that can help you take your charity’s digital presence to the next level and maintain it in the long-term.

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Strong and compelling branding

A stand-out brand that tells your story and encapsulates your purpose will help more people emotionally connect to your cause. Building meaningful connections will inspire engagement with your work, helping to develop a strong supporter base of donors, volunteers and members. Your charity’s brand is how you communicate your mission and impact, utilising powerful assets like imagery and authentic storytelling. It’s how people can see who you are and what you stand for. 

When developing a new brand or refreshing an existing one, there are some key considerations that can help you elevate its effectiveness.  Firstly, every brand is underpinned by rules, this helps to build consistency, recognition and adaptability across all digital platforms. A strong suite of core elements such as your logo, colour palette and typography will help to establish these rules and define your visual identity. For a brand to be truly effective, it must prioritise flexibility and adaptability. This ensures that regardless of the digital platform, it works!

Accessibility and inclusivity are also key. You want as many people as possible to resonate with your brand and make it easy to engage with. Making sure your chosen colour and typeface work well together, are legible and fit into a clear structure, will support in creating an accessible brand.

Lastly, don’t be afraid to speak to your users. Find out how they feel about your brand, what they like and what they don’t. This will ensure you can tackle the challenges and build on your successes to sustain a powerful digital presence.

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A website with seamless UX

Building a positive experience for your users will enable your charity to create memorable interactions that continually meet audience needs and develop your sustainability. Your charity website is a primary tool for engaging with new and existing supporters, so creating seamless UX throughout will set you apart in the digital landscape.

Factor in time for regular UX audits to establish a rich bank of data that will guide website improvements based on evolving user behaviours. Collating feedback from users will also help to expand the picture and identify pain points which can be quickly addressed and support ongoing optimisations.


Maximise on digital trends

The digital world is constantly changing and evolving and it’s critical for charities to stay up to speed to avoid falling behind. Keeping your finger on the pulse of the latest trends is a great way to make sure you’re maintaining visibility and maximising opportunities to grow and diversify your audiences. Exploring new ways to take advantage of new social media platforms, like TikTok and Threads, can provide ways of engaging with a new generation of donors and supporters, as well as further raising awareness for your cause.

In particular, social media provides a unique opportunity for charities to jump on new fundraising challenges, trends and ways of giving, helping to maintain your charity’s digital presence and relevance in the sector.

Catering for new devices and browser features, and staying up to date on Google algorithm changes also enables your charity to quickly react and make necessary changes to keep your digital streams optimised.

Effective content marketing

Maintaining a detailed content calendar of all your planned blog posts, social media, infographics and videos will support boosting awareness of your cause and disseminating valuable information to your audiences. Create tailored content that maximises the capabilities of each digital platform and prioritises the creation of high-quality, informative, and shareable content.  

Take advantage of topical content and research into what your audiences are looking for and interested in. This will guide your charity in developing relevant content that focuses on developing connections and inspires audiences to respond to clear call-to-actions.


Analyse your digital strategy

Lastly, to keep your digital presence strong, you’ll need to continually invest time in analysing your data. Keep track of your website traffic, social media engagement, email open rates, and your charity’s unrestricted income. With a stock of data, you can identify key trends, measure the effectiveness of your digital strategies, and make informed decisions to continuously improve your digital presence.

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Related insights

How your charity website can boost unrestricted funds

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Why UX matters for charity and non-profit websites – Amplify your user experience

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Top tips for an effective charity rebrand

Want to find out more about elevating your charity’s presence?

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